By placing and paying for an order (either via deposit or full payment), the customer agrees to the following conditions of hire. All rental items remain the property of Fancy Neighbour.

The rental agreement is between Fancy Neighbour and the customer.

RENTERS RESPONSIBILITIES

Responsibility for the rental items remains with the customer during the rental period, which includes from the time the items are in the customer’s possession (including in possession by the customer’s chosen venue) until the items are accepted back into the possession of Fancy Neighbour. Rental items are not to be used by any other third party.

ORDER CHANGES

All orders must be finalised 14 days before the customer’s event date.

ORDER CANCELLATIONS

If the Customer’s event is cancelled prior to 14 days of the delivery, 30% of the invoice total will be retained by Fancy Neighbour. This is to cover costs and expenses incurred by Fancy Neighbour.

If the Customer notifies of the cancellation within 14 days of their event date, 100% of invoice total (excluding Transport/Service/Other) will be retained by Fancy Neighbour.

RENTAL PERIOD

The rental period refers to the dates/times of hire as agreed at time of booking and listed on your invoice.

Should the customer make changes to the date or time of delivery, the customer may be charged additional costs.

CONDITION OF ITEMS

We pride ourselves on ensuring our rental items are kept to a high-quality standard. We complete regular inspections to remove stock from circulation that do not meet our quality standards. As our collection is made up of tableware and linen, some items do show some wear from use.

Upon return of the rental items to Fancy Neighbour. Fancy Neighbour will inspect the items to ensure they are in the same condition as they were supplied. Unless proven otherwise, our inspection is deemed final and accurate.

LIABILITY

Fancy Neighbour accepts no responsibility for injury caused to any person or damage caused to any property of the customer resulting from the hire of the rental items.

Fancy Neighbour reserves the right to change these conditions of hire at any time.